Payment Policy


Welcome to SleepSync. This Payment Policy explains how payments are processed for
purchases made through our official website. By placing an order on www.thesleepsync.com, you agree to the terms outlined below.

1. Accepted Payment Methods

SleepSync currently accepts the following payment methods:

  •  Credit Cards (Visa, Mastercard, American Express, RuPay)
  • Debit Cards
  • UPI (Unified Payments Interface)
  • Net Banking
  • Other payment methods displayed during checkout

Available payment methods may change without prior notice.

2. Secure Payment Processing

All online payments are securely processed through our authorized payment gateway partners using industry-standard encryption and security protocols.

SleepSync does not store your complete credit card, debit card, or banking information on our servers.

Your payment information is processed securely by our payment gateway providers.

3. Payment Authorization

Once an order is placed:

  •  Your payment will be authorized through the selected payment method.
  •  An order confirmation will be sent after successful payment authorization.
  •  In certain cases, additional verification may be required before order processing.

4. Order Confirmation

After successful payment, customers will receive:

  •  Order Confirmation Email
  • Order Number
  • Purchase Details
  •  Estimated Delivery Timeline

If you do not receive an order confirmation within a reasonable time, please contact our
Customer Support team.

5. Failed Transactions

If your payment fails:

  • No order will be confirmed.
  •  Your bank may temporarily hold the transaction amount.
  •  Such holds are managed by your bank or payment provider and are generally reversed according to their policies.

If the amount is debited but the order is not confirmed, please contact us with:

  • Transaction ID
  • Payment Date
  • Amount Paid
  • Registered Email Address

We will assist in coordinating with the payment gateway.

6. Refunds

 

Once a refund is approved:

  • Refunds are initiated to the original payment method used during purchase.
  • Processing times may vary depending on your bank or payment provider.
  • Typical processing time is 5–10 business days, though it may vary.

7. Pricing


All prices displayed on the SleepSync website are in Indian Rupees (INR).

Applicable taxes will be displayed during checkout in accordance with Indian tax regulations.

SleepSync reserves the right to modify prices without prior notice. However, confirmed orders will not be affected by subsequent price changes.

8. Payment Verification

To protect our customers and prevent fraudulent transactions, SleepSync reserves the right to:

  • Verify payment information
  • Request additional identity verification where necessary
  • Contact customers before processing certain orders

Orders suspected of fraudulent activity may be delayed, cancelled, or declined.

9. Invoice

A tax invoice will be generated for every successful purchase and shared with the customer
electronically.

The invoice will contain the applicable GST details in accordance with Indian taxation laws.

10. Cancellation Before Shipment

Orders may be cancelled before dispatch, subject to our Cancellation Policy.

If payment has already been completed, eligible refunds will be processed to the original
payment method.

11. Currency

All transactions on www.thesleepsync.com are processed in Indian Rupees (INR).

Customers using international payment methods may be subject to currency conversion
charges imposed by their bank or card issuer.

12. Fraud Prevention

SleepSync reserves the right to:

  • Decline suspicious transactions
  • Cancel duplicate orders
  • Refuse transactions suspected of fraud, misuse, or unauthorized activity

Appropriate verification may be conducted before processing such orders.

13. Payment Disputes

If you experience any payment-related issues, please contact our Customer Support team before initiating a chargeback with your bank.

We will make every reasonable effort to resolve payment concerns promptly.

14. Contact Us

For payment-related enquiries, please contact:

SleepSync Customer Support
Website: https://thesleepsync.com
Email: support@thesleepsync.com
Phone: +91 9061850178
Business Hours: Monday – Saturday | 9:00 AM – 6:00 PM (IST)