Privacy Policy

SleepSync and our affiliates and subsidiaries ( “sleepsync”, “we”, and “us”) we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how SleepSync 

  • collect,
  • use,
  • disclose
  • safeguard

 data when you visit our website [www.thesleepsync.com] (the "Website"), purchase our products, or interact with our services. All other terms not defined herein will have the meanings set forth in terms.
By accessing / using our Website, you accept this Privacy Policy and agree to be legally bound by the same. You hereby consent to our collection, use, sharing and disclosure of your Personal Information in the manner as described in this Privacy Policy. If you use the Services on behalf of someone else (including but not limited to a minor or a natural person), you represent that you are authorised by such individual to (i) accept this Privacy Policy on such individual’s behalf, and (ii) consent on behalf of such individual to our collection, use and disclosure of such individual’s Personal Information as described in this Privacy Policy.

“Personal Information” means information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as: name, address, email address, or phone number. We do not consider Personal Information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual. We may also collect Personal Information in connection with surveys. We do not collect Personal Information from you unless you voluntarily provide it to us.
“Non-Personal Information” means information that does not identify any individual, including without limitation IP type, IP host address, ISP address, cookie IDs and segment IDs associated with cookie IDs, pages viewed and/or search terms entered, browser type, operating system, duration and frequency of visits, anonymous usage statistics including frequency of messaging and interaction with other users, clickstream data other log file data, or social analytics and tracking measurements. On mobile devices, we may also collect device type, make and model, operating system, carrier, user ID, similar device IDs, and information about the apps you use.

Information We Collect

We collect the following categories of information:

  • Name, email address, phone number, shipping and billing address
  • Payment information (processed securely by third-party gateways)
  • Account details (if you create an account)
  • Order history and preferences

Automatically Collected Information:

  • IP address, browser type, device information, and operating system
  • Usage data (pages visited, time spent, clicks, and interactions)
  • Location data (approximate, based on IP address)

Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze website traffic, and personalize content.

How We Use Your Information

We use your information to:

  • Process orders, deliver products, and manage the 100-night trial and warranty claims
  • Provide customer support and respond to your inquiries
  • Improve our products, services, and Website functionality
  • Send transactional emails (order confirmations, shipping updates)
  • Send marketing communications (only with your consent)
  • Prevent fraud and ensure website security
  • Comply with legal obligations

Sharing of Your Information

We do not sell your personal information to third parties. We may share your data with:

  • Trusted service providers (payment processors, logistics/shipping partners, hosting services, marketing tools)
  •  Legal authorities, if required by law or to protect our rights
  •   In the event of a business transfer (merger, acquisition, etc.)
  • All third-party service providers are contractually obligated to keep your data secure and use it only for the purposes we specify.

 Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no security system is completely foolproof, and we cannot guarantee absolute security.
Your Rights (Under the Digital Personal Data Protection Act, 2023)
You have the right to:

  • Access, correct, or update your personal data
  • Withdraw consent (where processing is based on consent)
  • Request deletion of your data (subject to legal requirements)
  • Opt-out of marketing communications

To exercise these rights, please contact us at the details below.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Cookies and Tracking

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect your experience on the Website.


Children’s Privacy

Our Website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the Website and updating the “Last Updated” date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: support@thesleepsync.com 
Phone: +91 9061850178
Address: 23/A1-23/A2, Ernakulam, Eroor North, Eroor, Kerala, India. 682306