Refund Policy

At Sleep Sync, we want you to sleep soundly and shop confidently. If you're not completely satisfied with your new Sleep Sync mattress, our return policy ensures a hassle-free experience.

*Not applicable on custom sized mattresses

100-Day Free Trial Guarantee for the Billed Product.

• Customers are eligible (as per point 2) for a full refund if they are not satisfied within 100 days of using their new sleepsync mattress.
• The return request must be initiated within 100 days from the date of purchase.

Return Eligibility

• Returned mattresses must be in donatable condition, meaning:
• No stains, tears, or other damage
• Free from odours or signs of soiling
• Sleep Sync reserves the right to inspect the product before approving the return.
• Orders placed by mistake in wrong sizes cannot be replaced or returned.

 Note : Please double-check your mattress dimensions before placing your order

IMP: Returns are not eligible if:

• The mattress is damaged through improper use or on unsupported surfaces.
• There are visible signs of neglect, including stains, cuts, or exposure to extreme temperatures.
• The return request is made after the 100-days trial window.

How to Initiate a Return

• Reach out to us at hello@thesleepsync.com or call our support team.
• We’ll arrange a free pickup within 7 business days.
• Once we inspect the mattress and approve the return, we’ll process your refund within 7–10 working days, using your original payment method.
• Please include your order details and reason in detail for return in the email.

Refund Method

• Refunds will be processed using the same payment method used during the original purchase.

Reverse Pickup Process

• Sleep Sync will provide packaging material and necessary documents for the reverse pickup.
• The mattress will be scheduled for pickup within 7 working days of receiving the return request and required information.
• Please note: pickup collections may take up to 5 business days from the scheduled date.